I was working with a new property manager who had
many business tenants in her building. Her tenants wanted sign advertising on
the outside of the building. I explained I would need high quality artwork for
every tenant logo to build a new sign. She then sent me 72DPI web logos. After
a month of “back and forth” explaining why we needed high quality artwork she
finally got all of the logo files to me at a high quality DPI for fabrication.
Me: Thanks for the
last image file, now, we can build the sign. It will take approx. 4 weeks to
Client: WHAT? I
told you a month ago I needed them by the 30th!
It was the 27th.
Me: Yes, but you
didn’t give me the last usable tenant logo files until yesterday.
Client: Well we
have the CEO coming in three days to review the sign. You either have the signs
finished and up, or I will cancel your vendor account with our company.
We administrate over thirty of their buildings,
exterior sign programs and digital displays. What the client didn’t know is
that her company had been a frustrating,
low paying, service nightmare for years and her releasing us from
our partnership contract would be a beautiful thing. She thought she was
threatening us. Instead, she was giving us an out.
Me: I’m sorry,
there is no way we can manufacture this amount of signage in less than one
week, if you have to go into the vendor app and remove us, I completely
I got an
automated email from the Vendor app releasing us from the contract.
Two hours later,
I received a call from the CEO.
CEO: I’m sorry we
made a mistake with your account.
Me: No, no mistake
was made, the property manager was well within your company rights to release
us from the contract. We are no longer your vendor.
CEO: Well, she
wasn’t supposed to do that
Mr: But she did.
CEO: (angry) Well,
how do we undo it?
Me: We don’t.
I took the entire staff out for margarita’s that
evening to celebrate, once in a great while, the good guys win.
I later found out that they had signed with another
company that charged them three times as much, would only contract month
to month, and dropped them two months later.