I recently agreed to do a graphic design project for a friend of a good client. I was very hesitant to do it because it was a kind of difficult project on a tight deadline. However, I agreed to do it anyways on the very clear terms that they HAD to pick one of the three layout options I gave them by a specific date.
The night before I needed their choice I send a reminder, to which they say they’ll “work on it”… the next morning (when I had planned to start drafting the ad) they sent half of a layout, clearly mocked up in Microsoft Paint.
Client: Can you use that?
Me: Not really. And, as I stated when I agreed to this project, because of the tight deadline I don’t have the time to create new concepts. Normally I would be willing, but I need you to pick from the concepts I sent you.
Client: Can’t you use what I sent you?
At this point they listed what they “liked” about their MS Paint version.
Me: OK, based on what you’re saying you like I think then my second option I gave you would work best for what you want. I am concerned about being able to finish your ad on time if I don’t spend all of my allotted time today on getting the actual draft done rather than finishing your layout.
Client: Okay, but could you [change one aspect of that layout that would ruin the entire composition]?
I didn’t want this job when I started, and I definitely don’t want it now.