Client: I need to send an annual report to the Board, but I need the Chairman’s statement removed from the PDF, can you help? I have the software to do it, but I need a copy of the PDF.
Me: I designed all the reports, so I can definitely help. Which one is it?
Client: This one.
They sent a direct link to the already-published, publically accessible PDF on the company website.
Me: Did you try just downloading this one?
Client: Oh! Can I do that?