We’re working with a high end, big city clothing company who wants to showcase their latest products on their blog. They sent us the images in JPEG for their latest post, depicting a lady wearing their coat in a variety of poses next to a black door.
We added the images, saved the post, and sent the client a preview. The client approves, the post goes live, and we use the resulting posts in a competition on Facebook.
A week later, with the Facebook competition doing well beyond their projected expectations, the client’s business partner returned from an overseas trip.
Client: I’m not happy with the images. They’re not cropped, the model isn’t exactly in the best light (we didn’t take or provide the photos), and darling, people don’t want to see London real estate (referring to the big black door behind the model).
We crop them, touch up the lighting in Photoshop, and once again send the clients a preview before the edited post goes live. The re-edits cost us roughly five hours, a cost we absorbed.
Two days later, the same client who complained calls us. She wants the original images back, as she somehow just realized that the pictures are of her modeling the coat, outside of her house.
Client: …and I didn’t spend that much on a place in London not to show it off. Really, it should only help the business and my modeling career to have them bigger, and while we’re at it, less cropped.
Client: I’ll expect the RAW files as well – my partner deleted them for some reason.
After checking in with the partner, he admitted to her that he had never sent us the RAW files. He then told us that she had demanded he delete the RAW files not send them to anyone, lest someone unscrupulous plaster her face on a porn star.