Client: Hey the website you built is not working. We need you to fix it.
Me: Okay, let me see what it is doing on my end. Hmm. It seems to be working just fine.
Client: It’s not working here. You need to do something.
Me: Can you go to any other websites?
Client: No, the computer says there is no internet connection.
Me: Okay, that means you’re having a problem connecting to the internet on your system.
Client: Not really sure what that means, but we need you to fix our website, it is so messed up we can’t get anything to work.