We got a request from a regular client (a large marketing firm) for some major work that needed to be done in two days. The work required staff overtime, multiple disrupted schedules, and a lot of favors from some freelancers we work with, but the client was willing to pay a premium for us to meet their schedule.
We received numerous phone calls from the client during this time, each one a request for updates and reassurances because “if the project is delayed by even a day it will cause all sorts of problems.”
We uploaded the final project to our secure downloads site. All the projects here are available for three months. Afterwards, they are moved to an offline archive
The client thanked us for working so hard to meet their deadline, and they confirmed receipt of the download details.
Six months later, my supervisor got a frantic call from the client asking where the download is. My supervisor explained that it was online for three months, but it has been archived. She reassured the client that we can restore it from our archives.
While this is happening, a get a phone call from someone in another division at the client’s workplace, asking the same question, demanding that the link work within five minutes, and wanting to know if we treat all of our clients this poorly.
After we reposted the files, I decided to check the download logs for the original posting. The client never visited the original download link.
Needless to say, any further rush jobs from this client were taken with a grain of salt.