We built a website
for a client where we agreed to add items to their portfolio after the site
launched, which we did a few weeks later.
What we weren’t
expecting was even more portfolio items months after we considered the project
closed. It was so many more items that it doubled everything we’d added to the
portfolio to that point. We told them that this was out of scope – we’d already
billed and been paid for our work – and that we’d need to open a new job for
Client: Sorry to hear that. We thought you’d want
the site to be as good as we did.