I’m working on a video for a client, and they had me cut out a bunch of photos in various spots because they didn’t think they were necessary.
Client: I think you should put some of the photos back in.
Me: No problem. Which photos?
Client: Well, at 2:12 you took all the photos out.
Me: Ah, yes. That was what you requested. Which ones do you want me to put back in?
Client: Well, not that one or that one, but some of these others.
You may have the impression that the client was pointing at the photos. Me too. The problem was, we were on the phone.
Me: Sorry, I can’t see what you’re looking at. Can you be more specific?
Client: Take out the ones with the board members.
Me: Those are all photos of the board members.
Client: Well, put some back in, but not the ones we don’t want.
Me: I’m having a hard time understanding which photos you’re referring to. Can you send me time codes of the ones you want me to add back into the video?
Client: (email) At 2:12, there were photos. Put some of them back in.