I work in the AV department at a University and we provide emergency support if something goes wrong mid-lecture.
I received a call from an academic who was known for berating you in front of her students, saying that we needed to come immediately to her class as the document camera – the device that projects papers from a tray onto a screen – wasn’t working. She complained that the image was warped when projected. This was common enough of a complaint that we had signs on the cameras explaining how to fix it. I tried to explain over the phone, but she insisted that there wasn’t a sign and that I needed to assist her in person.
I headed to her class and she started berating me in front of her students. I noticed the camera was tilted and the sign was there. I moved the camera back to its standard position and the warping was immediately fixed.
Me: There you go, fixed.
Client: What? That’s not fixed. Look, it’s still warped. Isn’t it?
That last question was addressed to her students, who responded with blank looks and silence.
She finally told me to leave after threatening to complain to the faculty head.
The next week it happened again. This time she did make a complaint to the faculty head, who complained to the skeptical IT Director, who instructed us to replace the document camera. We complied.
The following week the exact same thing happened. We were ordered to replace the document camera. We complied.
Another week, exact same thing. We were ordered to replace the document camera, but we’d run out because all of them were “faulty.” We were at loss as what to do… until one of my colleagues jokingly said that we could put the original back in the room.
That’s exactly what we did.
The next week I was nervously awaiting her call and right on cue, she called. I went to the classroom expecting my weekly humiliation.
I entered the lecture, which was mid-way through the class and full of students.
Client: Come and take a look at this document camera, I want to show you something.
She pointed at the screen, which seemed to be working well – as well as it was when I fixed it weeks prior.
Client: Notice anything?
Me: Uh… it looks good?
Client: Exactly! I just wanted to show you how this SHOULD work! Now, can’t you see how much better that is? Why was this so hard?
Me: I’m glad you’re happy.
Client: This is how it should have been from the beginning!
We told the IT Director what we did. It was agreed to never be spoken of again.