Client: I got a new laptop, but it doesn’t have a CD drive. I can’t load my printer software.
Me: Why don’t you download the drivers?
Client: Oh! Good idea.
Client: Man, I really wish I could print from my laptop! But it doesn’t have a CD drive, so I can’t load the printer software.
Me: Why don’t you just download the drivers?
Client: I tried that, but I couldn’t get it to work.
Me: Hm. Weird. Maybe you should call the tech support number on the printer manufacturer website. They can probably walk you through it.
Client: Oh, the website! I never thought about going to the website! Great idea!
Me: …Where were you trying to download the drivers from?
Client: …My Windows Control Panel.
After I finished laughing hysterically, we got her drivers downloaded, and she can now print from her laptop.