We were working with a client company since the start of the year. The project had been progressing slowly because the client was disorganized, but nevertheless we had a good working relationship and got on well with our contacts at the company. Until they hired the new Project Manager.
She was insistent on causing carnage at every stage of the process, simply in order to put her mark on the project.
We had made around 150 icons for them, all of which had been signed off. The project manager demanded they be all be altered by 1 pixel.
Me: That’s a minor change, and given that these will all be scaled down, a difference of 1 pixel won’t many any perceptible difference.
Client: Well, that’s a matter of opinion.
We’d previously signed off the majority of the website, but this project manager opened up nearly aspect of the work to make their own mark.
Client: Throw your “web design 101” book out the window when you work with me.
As if our combined 40 years of experience wasn’t anything to match their 5 years of working for a printing company, having never been involved in a digital design project in her life.
They insisted on going through about 9,000 shades of dark purple (which she called blue) before settling on one of the original colors we had suggested.
They insisted that heading text was always on two lines, on all devices, regardless of whether it had 4 words, or 100 words.
The breaking point was this:
Client: If you need help to get this across the finish line, maybe our in-house designer can help.
Me: (only five hours later) Fine.
Client: For real? It is unacceptable to make this major a change to the design process this close to launch.
The launch date was 10 days away, and the only obstacle we were facing in making it was this project manager.
We decided to end the relationship at that point.