I was providing low-level marketing services to this client for a small retainer when he fired me a few months back. He recently came back to me and resumed the retainer because he couldn’t find anyone else to do the work for him.
Client: The store locator isn’t working on our website.
I check it out and there’s some sort of issue with the Google Maps API.
Me: It’s an issue on the Google Cloud Services backend. Can you give me your login information for Gmail so that I can take a look at the account and see what’s going on?
Client: What login information? I don’t have a Gmail account.
Me: I was literally sitting next to you when it was set up specifically for this project.
We back and forth a little bit and eventually we figure out how to get into the account.
Me: Google has been emailing you for three months telling you that you need to approve moving to a paid account or they’re going to delete your cloud project. They’ve deleted it now and this is going to require a full rebuild.
Client: I didn’t know I had to look out for an email regarding that.
Me: You don’t read your emails?
Client: I regarded this to be a spam email! I have over a thousand emails from Reddit!
Me: You can unsubscribe from those. You need to keep track of your emails in case you miss something important like this.
Client: Well you never told me I had to look out for this email about them breaking my website. Isn’t this what I pay you for?
Me: I don’t read your emails, this is a billing issue which you’re responsible for. This also happened during the period I wasn’t working for you.
Client: It seems like you’re just trying to allocate blame to me here.