A client reached out to me to make her a website. Her budget was extremely limited and well below my normal rates, but I helped her to pick out a template she could afford and offered to take care of uploading it and all her initial content for a low price.
Client: Great, please send your invoice.
I sent the invoice and the client paid in full right away. How nice.
Me: Your site is ready to be uploaded! Please look at the link I sent you for the staging site and let me know if I can go ahead.
Client: Oh no, this will absolutely not do! My website looks exactly like a template. It has none of my brand personality.
Bear in mind her only “branding” was a logo with a generic and very overused medical symbol that did not fit her business at all. Even worse, it used Papyrus.
Yep, you read that right folks… it’s 2020 and we still haven’t escaped good old Papyrus. I even offered to redesign her logo for free. She refused.
Me: Well yes, you paid for a template. Did I not use the correct one?
Client: It’s just I thought if I pay for the template you would redesign it to look like something completely unique.
Me: I’m sorry but that was not the agreement. Plus you were clear that you could not afford my rates for custom development, which is why I offered you an alternative at a VERY reduced rate.
Client: Just make it look like my business card with a huge logo on the front page and my contact details.
Me: OK, I must advise though, that is not considered a very good design. It won’t help your brand.
Client: Do it.
Luckily, doing this only took about five minutes – which is why I agreed in the first place.
Client: Was that so hard? Jeez, I don’t see why I should pay you anything since I told you everything that needed to be done. I basically designed it myself!
Me: No problem, you paid me in advance though so we’re good. In fact, if you want to take credit for this one, be my guest. I don’t need my name on it.