I work as a Dangerous Goods Specialist for a major shipping company. My job consists of inspecting packages and ensuring they comply with all regulations before they enter the system and are shipped. Most times I reject shipments due to incorrect labeling or incorrect paperwork. I’ll normally ring the client as well to explain and 99% take the advice on board and all is good. I get the odd customers who argues about how a product isn’t classed as a dangerous good to get a cheaper shipping rate.
Me: Hi, you’ve tried to send this product, but you haven’t declared it as a dangerous good so we have to return it to you.
Client: What’s wrong with it? It’s just hand sanitizer
Me: True, but it contains alcohol and is flammable.
Client: I don’t see why it is because it’s only a small bottle.
Me: Yeah, but if you have a look at the back of the product there’s a note saying in bold letters HIGHLY FLAMMABLE, and the safety data sheet you’ve provided even states it is a dangerous good. It’s regulation, I’m sorry.
Later that afternoon, I got a phone call from customer services saying I’d been “rude to the client.”