I recently started a new job. One of our clients was up for renewal for our service and I was stressed they were not going to renew their contract because they had been exceedingly difficult to get feedback from or get a hold of. I’m talking 6 different follow-up emails before finally hearing back.
Thankfully, the client agreed to renew. Turns out they actually loved the service but were so busy they didn’t have time to give feedback. This was before COVID started forcing business closures.
Yesterday I got a frantic call from my boss asking if the client had signed their renewal contract. I was confused, I wear a lot of hats, but the billing, sales, and contracts for the service fall under my boss, not me. I said I wasn’t sure and asked if it was something I was supposed to do. He started ranting about how the world “had now changed” and who knows if the client would be able to sign now since all of their stores were now closed.
After we hung up I checked my email and found an email from him, which was a forward of what he had sent to the client with the contract attached, asking them to sign last month. He copied my manager as well, and asked if we had heard back. I skimmed it and then realized he hadn’t even copied either of us on the original email! Neither of us knew he had sent it and weren’t even involved in the conversation…
The client ended up signing and everything was fine but I think my boss still thinks this is somehow my fault.