We’ve recently come across a client who has an interesting way of avoiding admitting he’s underbudgeted for a project:
Client: We need to reselect the bathroom floors.
Client: We’re installing next week and it won’t be here for four weeks.
Client: We also need to reselect the foyer material.
Me: Ok, why?
Client: There’s only six pieces in the country, we need seven, and it won’t be here for six weeks. We also need to reselect the kitchen counters, they won’t be here for eight weeks.
My hackles are all the way raised now: these counters are specially made in the US with very specific lead times and should have been ordered weeks before.
Me: We specified these six months ago. Why will they not be there for eight weeks?
It was stunning to watch them try and find a way to say “We can’t afford these even though it was always in budget, and waited until you had no choice but to reselect or delay the project” without admitting to any wrongdoing.