I work in tech support, mostly for medical clinics. Lots of great stories there – but this is an example of a fairly common problem.
Today I was trying to help someone install a language pack so she can edit documents in Spanish with spellcheck. It kept failing to install with a pretty generic error, so I started checking some common problems for PC performance – like the amount of time the PC had been on.
Me: Well I think we found the problem. This computer hasn’t been rebooted in over three months. There are probably a lot of pending updates, which can prevent programs from installing correctly.
Client: We never reboot our computers. No one told us we had to reboot our computers.
When we rebooted the computer it took 4 hours to install all of the pending updates.