I have been working with a client for a month or so now, doing illustrations for his website. I’m new to freelance with businesses, but doing my best. As additional work, the client wanted a standing roller banner for a conference. I designed it to the specs of an eBay listing, uploaded it to a Google Drive folder, and sent them the link.
Me: Here’s the link to the finished banner, it’s a huge file so just email the printers with the link and they’ll be able to download it themselves.
Client: The instructions are that if the file is too big to send it via WeTransfer or something like that. If that is the case can you send us that file?
Me: The Google link is just as easy to send to the printers, the PDF file is too big to attach to an email. They can access the link and download it themselves.
Client: We are having trouble with the upload. Could you to send her the link to a WeTransfer file? Probably best to follow the printer’s instructions, otherwise might hold everything up.
Me: I don’t know how else to explain. What is the email address for the printers, and the message you were trying to send? I will do it.
These emails were in quick succession late at night, and I’m still waiting for a response half an hour later.