Me: Ok, I can design these email campaigns for you. What format do you need?
Client: That’s great! Go ahead and design in a format we can copy and paste from Outlook.
Me: Here are the emails in Outlook, I’ve also included HTML files as most email systems support this. I’m not familiar with the system you’re using so please let me know if you need them in a different format.
Client: These are perfect! Thank you!
Radio silence for a few weeks, and then.
Client: The format isn’t compatible, this isn’t going to work, don’t bother fixing it.
Me: I tried to accommodate based on the information I had. What system are you working with? Can I try putting it in directly?
No response. Don’t tell me I did something wrong if it’s because you didn’t give me enough information and won’t let me try to fix it.