Bit of a different context, but I thought the sentiment would be appreciated.
While I was in law school, over the summer I interned at a state child welfare office. Whenever a caseworker needed a copy of a court order, they would send an email to my boss, who would forward it to me. I would write down the case number and order date, and go down four floors to the clerk’s office in the basement. I’d give them the case number and order date, they would pull the order, make a copy of it, and give me the copy. I would then go back up four floors to our office and scan the copy of the order to my computer, and email it to my boss who would forward it to the caseworker.
I had never fully appreciated the futility of bureaucracy until that moment.