I work as a software developer for a company, and sometimes the helpdesk passes over problems that require a coded solution. The other day though I get this helpdesk ticket where a customer was saying that the print margins were off on various print tasks.
It’s a problem I’ve seen before, and it’s caused by the 3rd party software that handles the printing getting its settings messed up on the admin account.
Me: They just need to log in as admin and adjust the print settings.
The next day I get an email:
Client: That didn’t work, so we uninstalled the third party program. Now we are getting a whole bunch errors.
Imagine that, you remove a required third-party program and suddenly our software isn’t working correctly. I get the idea of perhaps we need to uninstall and reinstall, but why in the world would they just stop after uninstalling it and then be surprised they now have all sorts of error messages?