Me: Here are the layouts for your Q1 Newsletter.
Client: (a week later) Thanks! Here are the letters we want to be attached to Q2’s newsletters.
Me: Sure. I will save these for Q2.
The Q1 newsletters then went to print. Two weeks later:
Client: I’m confused. Why didn’t the newsletter have those letters attached? Did I miss something?
Me: Yes. You said these are for Q2. They’re marked Q2 on the docs. And then I confirmed I would save it for Q2.
What I didn’t mention: how could I have added it to the newsletters that I delivered to you 5 days BEFORE you sent me the updates?