Client: We need a newsletter to be made and sent.
Me: Okay, what is it about? What information does it need to include?
Client: We actually already made it and it just needs to be sent.
The newsletter is mostly written in caps lock and in addition, sentences end with three exclamation points.
Me: Sorry, but do we really need to put three exclamation points? And it is usually not a good idea to write in caps lock, it can seem a bit aggressive.
I tried to be as moderate as possible in my comments so as not to offend the client.
Client: But how will people know it is important if it is not written like this?
Me: How will they know what is important if everything is emphasized?
Client: Oh, yeah.