I was working with a client on a poster project and I hadn’t heard anything back in a while. This client is often bad at communicating, so I was concerned something might go wrong. Though I’d provided a proof that she liked, she hadn’t filled my invoice yet.
Once I finally reached her, the job was approved, I got paid, and I provided a print-ready PDF.
A few weeks later, she emails me to say that the printer had trouble matching a colour from the PDF. This was confusing, since I had converted everything into CMYK, and I had cannablized parts of this poster from another project I produced for this client (which had printed just fine).
After trying to troubleshoot with the client as the middleman, I asked if I could contact the printer directly. She was actually relieved I took the initiative and said it wasn’t a problem.
I asked the printer was what areas were causing the problem and if he could send me the PDF he was using to print. Sure enough, the PDF that came back to me had a big ol’ “PROOF” right in the middle of it. Neither the client nor the printer had questioned this.
I resent the print-ready PDF and, miraculously, there were no more problems.