My client asked me for some packaging designs. As always, I asked for the dielines or template for the packaging since they had a printer working with them on this project as well.
What I received were PDFs in Italian, with basically no measurements to work off of. I explained this to the client, but it’s all they received from the printer apparently. I did my best and sent the files off.
A week goes by.
Client: Hey, we need you to make a bunch of changes to the packaging you made. The printer had a lot of problems with them.
Me: Okay. What was wrong with them? I did the best I could with what I had.
Client: They said the sizing was all wrong and the layout needed to be adjusted.
Me: Well I never received proper measurements…
Client: We will send you what they sent us.
The printer sent my client proofs which contained the proper measurements and were the actual dielines I needed a week ago….where were they hiding them?