I used to work at a bakery and was helping a customer choose what cake they wanted for their daughter’s baptism. This was my very first cake order, so I was really hoping things would go well. As soon as I sat down with the couple and their baby, the wife gave me the angriest look.
Client: Just so you know, I’m holding you personally responsible if anything happens to this cake.
Client: If this cake isn’t perfect, I want more than just a refund.
Me: I don’t-
Client: I will murder you if there’s anything wrong with this cake.
Client: You. Your family. Anyone who works on this cake. You’ll all be sorry if even one minor detail is wrong. Understand?
Her husband laughed like this was normal behavior for her (which it probably was). Meanwhile, she kept staring at me with the coldest eyes.
I believed her.
Me: …Perhaps I should get someone who has more experience than I do.
My supervisor handled the conversation from there, and afterwards, the head of the bakery called and told them they would have to take their business elsewhere. Thankfully, nobody got murdered, but I honestly felt like they would’ve resorted to it if the situation called for it.