Client: This HTML email template you did doesn’t work.
Me: But you approved it three months ago…
Client: Yes, but one of my staff changed it, and now it doesn’t work.
Me: So they broke it?
Client: No, what you supplied didn’t work.
Me: Then why did you approve it?
Client: It did work, but now it doesn’t. Please fix it now.
Me: You want me to fix the mistakes your staff made?
Client: They didn’t do anything.
Me: You just said -
Client: I need you to fix your mistake immediately.