A client needed desktop support; Word crashed, he hadn’t saved his file, and couldn’t find any auto-recover data.
Me:It looks like the auto-recover feature was turned off.
Client: That doesn’t sound like something I would do. I’m sure it’s turned on.
Me: I’m looking at your preferences right here - ‘Save auto-recover info’ is unchecked.
Client: Yeah, I’m pretty sure I wouldn’t do anything like that, so there must be auto-recover files somewhere. Keep looking.