I'm a photographer on the side and was hired by a friend of mine to do some "nice" family photos for a group of nine. Simple enough - but I didn't realize what kind of family it was.
I arrived on the day at the client's house. They've started drinking and smoking outside. I set up my equipment and then had to wait 20minutes for them to get changed. I got them to pose for a few shots, during which a bunch of them "hilariously" decided to act up and bare some butts and pull faces. By the time I left at least one family member was passed out.
Well, because they were pulling shenanigans most of the shots were ruined by "funny" faces or full moons. I did my best to merge several photos in one, and at the end of it all, I had a good collection of images that were fit for print. I sent them off to the client, who then proceeded to criticize every shot and then complained that there weren't enough (I gave 130 images) and that I was missing several key shots (some due to bare butts and faces) and also demanded to know where the original images were ( i don't give out my raw images to clients, and that was also mentioned to her previously).
I offered to re-edit the photos and touch up any mistakes which is my policy.
Client: You wasted my time. And you ruined Christmas!
What? I decided to offer a refund instead and wipe my hands of the entire matter. I'd rather lose some money than deal with them.