I was hired for my first freelance job a couple of years out of college as a Project Coordinator.
The client would change his mind frequently, there was frequently confusion about billing, and the client had many complaints about project tracking.
Client: Try to keep on top of the team to use the Project Management System as much as possible. They're resistant but keep on them.
I followed up with the team every week to see if they used the system.
The client called me into his office.
Client: People don’t like you.
Me: What do you mean?
I am starting to shake. What an awful thing to say.
Client: I have received a number of complaints from people in the office that you are asking them to use the Project Management system too much.
Me: That’s what you asked me to do. I guess I won’t communicate as much.
Client: That won’t work either. I need you to be more likable.
I went home and cried for an hour. I quit soon after.
I still had friends who worked there who told me that the Account fell apart within a year, and most people who worked on it left. I was not surprised.