A client wants an assessment according to CENELEC standards (the standardization of electrical engineering). I am an assessor.
Me: This is a violation of the process as the standard clearly states [process] should be done.
Client: According to our internal process we do it [other way].
Me: That is a clear contradiction to the normative requirements, so the assessment result would become negative.
Client: But... it is our PROCESS!
Me: You want an assessment according to CENELEC standards?
Me: Then you have to fulfill them.
Client: Do we really need to do all that's written there?