This client had contacted me several months beforehand asking for information about commissions, yet never responded to the answer I gave them. Here's the latest correspondence:
Client: I'm looking to order a portrait. What are your prices?
Me: Thanks for your interest. Commission prices vary depending on size and commission type. Here's a link that gives detailed information about what formats and sizes I offer. Let me know what size you're interested in and I can provide you with further details.
Client: Don't know what you mean by 'format', but I'm looking for something somewhat big.
I get the impression that communicating with this client will be like pulling teeth.