I work in customer service for one of the big logistics companies. The phone lines usually heat up every Friday afternoon, when people realize they haven’t received their online purchases before the weekend. We do our best to help in exceptional cases, but of course, people have different definitions of what's important.
Client: I absolutely need this package today, please, it’s urgent!
Me: I’m sorry, but we can’t sent a driver out today, the only option is to come get it at the depot.
Client: What, you mean drive two hours for two phone cases? Don't be ridiculous.