I work as a graphic designer for a media company that creates children’s TV shows and digital videos. All of our shows are produced and animated in Israel (which is like 9 hours ahead) where they have a whole creative team. I was asked by my boss to get files for characters for one of our shows so we could have them printed as large stickers to hang in our office.
I emailed the head of creative over there, happy to finally talk to someone who understood design terms. I told him what we were printing, the specs the printing company needed, and requested high-res PNGs or source files so I could use them for future projects. I even attached a reference image that I had so they knew all the individual characters I would need. The guy emails back saying he can send them later that day.
4-5 days later, I got low-res (like less than 50KB) PNGs of the characters. It looked like he put the image in Photoshop, removed the background, and made each character a layer, something I easily could have done.
I emailed back and said that those were not large enough to be printed and I would need something higher-res, and restated the printing specs.
Another week later, I receive the same reference image I originally attached, slightly better quality, but I still couldn’t use it because some of the characters were overlapping each other.
I emailed back (again) restating the specs, what we were printing and what I would need.
A week later I get TIFFs of 3 of the characters, from the middle up, the bottom half of their bodies cut off.
Finally losing patience (and unable to speak on the phone because of the time difference) I send the most detailed email I’ve ever sent in my life, wondering how I can possibly make myself clearer. Roughly 3 weeks have passed at this point and my boss is wondering where the decals are.
A week later I get an email saying that in order to get files as high-res as I need them, they have to spend a week and ~$1000 for an artist to render the characters and send them. I got the time/money approved by my boss and told them to proceed.
It’s been 2 weeks with radio silence.