While working for an agency, I was put on a last-minute emergency project for a Big Sports Apparel Brand + Big Sports League along with a team of three other designers. They had completely forgotten that they needed digital assets for a campaign until the week before launch. The owner of our agency accepted the contract, giving us less than a week to do around 1,200 files. Each set of assets had to be built for each team in the Sports League. My team informed everyone involved that the only way it was possible, was if our whole team dropped all other work (including other projects for the same client) and worked extra long days as well as the weekend. My team also informed everyone involved that, once layouts were approved, there couldn’t be any changes, not even a single comma in the copy.
Client: Oh yeah, we totally understand.
And then they approved layouts.
Fast forward to Friday. We were getting close to done, and celebrating that we actually pulled it off, and didn’t even need to work the weekend. At 4 PM we got an email telling us to halt on all (Sports League) layouts. The (League) wanted to swap their logo they had given us just days before. We had to add the players’ association logo. Big Sports Apparel Brand had done the photoshoot, so they owned the rights to the photos. However, they didn’t own the rights to use the players’ faces or names on their jersey, or names in the layouts. So we had to change every layout and cropping. On top of that, they added more deliverables because, legally, a few of the teams needed ads in English and French. The launch date was still the following Monday.
Our project manager said, “Don’t worry, we’re charging them extra.” She didn’t understand why she just got blank stares in response, until we reminded her that we were all on salary. The company gave us each a $100 gift card a few weeks later… “yay.”
The company did buy us meals that week, which was nice. BUT, I suspect that’s because they didn’t want us to leave our desks, if we even could have and they also didn’t want us to die on company property.