My client just shared with me an engagement they had with one of their regular customers, that I had to share with everyone here.
They provide a set menu of original recipe options to their town and have a few regulars that placed standing orders. In this case, it’s for 1.5 portions of sweet and sour pork for the husband and just chicken breast and salad for the health-conscious wife every Friday evening.
This is a conversation that just happened between them.
Chef: Hi, just calling to confirm what time would suit you for delivery tonight?
Customer: Not today, thanks. We’re going to try artificial cheese and gluten-free pizza from that other place tonight.
Chef: Okay, no problem, enjoy!
Later that evening…
Customer: My pizza was a disaster! Can we revert to the same as before, please?
Chef: No problem. Would you like artificial chicken or normal chicken?
Customer: Real chicken, please.