do pro bono work for a non-profit my grandparents run with a
lot of other elderly people. They’re good people and it’s a good cause, so
I don’t mind donating a few hours a week to them. They are adorable trying to
learn and incorporate new technology into their work. Today I came in to do
some updates to their website and one lady had a question about viewing a PDF.
This is what followed.
Client: So I open it up in Word but the
format is off.
Me: That’s why you want to open it in
Client: We found it’s easier to open it
directly into Word.
Me: And why is that?
Client: Because we have to use Word to make
changes in the forms.
turns out that they would print out a form, white out the words that needed to be
changed for some reason or another, scan it in as a picture, paste it into
Word, type over the white out parts, then print it out again.
was stunned, not least of all by the complexity of the troubleshooting and
problem-solving. It was actually kind of genius. In any case, I made them a
form in Word so they could just edit it directly.