Me: Good afternoon, according to the ticket placed you cannot load the website, I will need control of your PC for a few minutes, is that okay?
Client: Yes, thank you.
The client continued to work, typing responses to emails.
Me: Uh, for me to do this I will need to have full control of the PC, without your input. We cannot both use the PC at the same time. Would you like me to connect again later?
Client: No, it’s OK.
And yet they kept opening and closing emails for the next two minutes.
Me: It’s a quick job – I just need you to stop typing and using the mouse so I can get it done.
At this point the client “accidentally” (?) disconnected the TeamViewer session.