I am a seamstress who makes bespoke dresses, hats, and accessories.
I spent several weeks working out the details of a particular purse with my client, which doesn’t bother me because it’s much easier to change the design before the item is made.
With every single email between us, I attached a diagram of the design with the measurements marked. As elements were added and removed, this ended up being quite a few diagrams. I requested confirmation for each change. At no point did they ask for the size to be changed, and confirmed the measurements several times during this process.
Today, they have received the finished product and reviewed it:
Client: It’s smaller than I expected.
Me: You approved this size many, many times over the design process.
Client: Yeah, but I couldn’t SEE it then. Now it’s too small.