I was on the phone with a particularly difficult client, trying to assist them with our CMS (Content Management System). Merely choosing colors was agony with this person, as they couldn’t tell the difference between orange and purple, yet they insisted they were not color blind by any measure.
Today was something else, though.
Me: “In order to access the content management system, I need you to open your web browser. Once it’s open, you can type the address into the URL bar.”
Client: “Okay, it’s open… but where is this bar?”
Me: “There should be a blank bar at the top of your browser window where you can input a web address.”
Client: “I know that. But where is this bar? I opened my browser and there is no bar.”
Me: “There should be a section below your ‘File’, ‘Edit’, ‘View’, and ‘Window’ options bar on your browser that allows you to type in addresses and surf the web.”
Client: “Listen. I have no idea what you are talking about! There is no bar on my screen. I don’t see any place for a web address.”
Me: “What options are at the top of your browser?”
Client: “‘File’, ‘Edit’, ‘Format’, ‘Table’, a copy and paste button, my fonts… None of this URL business!”
Me: “Wait, are you in Microsoft Word?”
Client: “Yeah, why?”