I was writing a report for a consultancy firm based on materials they gave me.
Client: The case study section needs more detail.
At this point, they send a more detailed case study that I DIDN’T KNOW EXISTED. I add the details.
Client: You used info from the report that’s incorrect. You have our number, why didn’t you check first?
Because 1) you asked for more detail 2) it’s in the document you sent me, and 3) you didn’t say “Some of this might be unusable, please check first.” I also have the numbers of Dial-a-Pizza, Salon Fourteen and Tiger Taxis but I only phone them when I need to…