Working on a project targeting the tween market, the client nixed all of our ideas (even though the focus group testing numbers were off the charts) and instead started throwing in their own ideas. The clients were all in their late 40’s and were pitching us concepts that were cringe-worthy. When the boss politely mentioned to the clients that creative teams fresh out of school probably have a better grasp on youth market trends and interests the client snapped back “I think I have grasp on what youngsters find groovy.”
Instead of edits or comments, I’ve just drawn sad faces in places where I don’t like the copy.
I sent some screenshots of a design to clients for approval before coding. It was a JPG attached to an email.
“Frankly, we’re disappointed. No images fading in and out, no video, links not working…”
They went on to insist that every page was had a different design, objected to pictures being rectangular (really), and complained that everything was so small (to fit in a 1024 screen width).
It was settled out of court.
When I get a business card this size (not 3.5 x 2 inches), I think that that person is a fag.Client, after reviewing a 2 inch square business card proof
Client: I already know what I want for the logo. It’s a house, with a face, and it’s on wheels with an exhaust pipe coming out of the back which is shooting out smoke in the shape of dollar signs.
I worked on a series of banner ads for a company. After 4 rounds of pretty much no direction to go by, he delivers this ‘feedback’:
“If I 100% knew what we needed, I could provide more feedback - we’re really looking for something beyond what we can explain in words to someone.”
I don’t really like that blue anymore. Can you make it red? Yeah, red. Like the-inside-of-a-pub-red.
I was doing a small brochure site for a client when he requested some revisions. I did the revisions as requested and dropped him a mail saying all was good.
I got a call a few hours later from him with this story:
Hi it’s xxxx. My brother has just been made redundant and is desperate for money—he wants to do this website and me to pay him for it. How much will it cost me to knock the website on the head now and give it to him to do?
I said that as I was just waiting on copy and other small bits and pieces that a figure of 75% of the agreed amount was fair. He said he’d think about it and call me back. I got a call ten minutes later for the client who was now yelling:
xxxxx, you’re just not doing what I’m asking. You’re not listening to me and your ignoring what I want. The text I wanted putting in is there, but it’s small and black. I asked for a big bold heading in red! I don’t want to continue, you’re not doing what I’m paying you for.
I was shocked and genuinely offended, but as he gave the vital ‘the text is there but not how I want it’ I could instantly ascertain that his browser had cached the stylesheet. I explained this to him in a surprisingly cool and collected manner at which point he realised that I wasn’t my fault at all.
He was really really apologetic but relations were different after that…
Incidentally the project did end up getting cancelled early as he refused to pay for any more revisions.
One client wanted me to fax though the letterhead paper we had chosen. I said it wont have any texture so you wont see it. They replied ‘no, fax though the paper’ as if the paper would travel down the phone line and re-materialize at the other end.