Us: I will send over your invoice today.
Client: Oh…you wanted to be paid?
We need to see this person’s face [points to person in photo with their back to a camera]. You need to turn the person around 180 degrees.
A client brought me a CD of files for updating his website. I popped it in my computer for us to review.
Client: “The files aren’t in the right order.”
Me: “They’re in alphabetical order now but we can sort them by date or file type too.”
Client: “No, they’re supposed to be in the order that I put them on the CD. Your computer is wrong.”
Those colors make my teeth hurt.
I really like it. The thing is, I showed it to my uncle, and he didn’t like it at all - he though the ‘1’ looked like an ‘i’. He was a bit drunk at the time. Do you think you could you change it?
Can we just start over? Like, I mean, I’ll just pay you for new stuff?
I was discussing changes with a client for a news website, which had an atrocious design. One of the most annoying things was that every single link opened up in a new window.
Me: I think it would be better if links opened up in the same browser window – having everything open up in a new page is a little frustrating for users.
Client: I don’t understand this. Doing it the way we do allows people to close the story they open without closing the site. That’s important for traffic and keeping the site sticky. We don’t want to make it easier for people to leave the site!
Me: But just pressing the back button lets people navigate just fine, and that way they don’t have to deal with multiple open windows.
Client: But nobody ever uses the back button.