I needed to send a contract that a client had just signed to their attorney since they didn’t have time to deliver it. So, I scanned it in and emailed it to her.
Me: Here is the signed contract, please let me know if you need anything else.
Client’s Attorney: I’m sorry, I can only accept an original of this for legal purposes.
Me: Okay, I can drop it by after work, will you be there after 4pm?
Client’s Attorney: No, can’t you just send it now? I have to complete the agreement to move forward by noon today.
Me: I’m sorry, but I’m unable to leave the office until 4pm. The only way I can get it to you now is to scan it and send it as a .pdf
Client’s Attorney: That’s fine! Just as long as it’s an original and not a copy.
Me: Yes ma'am. The original email has that document for you.
Client’s Attorney: But that’s a copy! If I print it, it won’t be the original! I need the exact one the client signed.
Me: So you need me to send the original in a scanned document so when you print it, it’s the original they signed, as if it were hand delivered?
Client’s Attorney: Yes! I thought you were a tech expert or something. This isn’t hard.
I ended up closing the office down and canceling two appointment to hand deliver the contract to her office by noon.