A client wanted a movie clip inserted into the magazine.
I put the video clip thumbnail in the proof, assuming that's what they meant.
Client: I pressed the play button and nothing happened.
I work as a senior graphic designer at a printing company that also offers trade-show and display solution. One of our customers is a dentist and his wife is a holistic therapist. They are going to come to a show and they need a portable booth solution.
They sent me a number of photos for consideration. All of them were the cheesiest photos that almost every dentist office uses to advertise their denture business. Some of them have “Happy Valentine” wordings in the back of the couple, and some are more towards to “Funeral” service… They asked me to choose one out of them. I chose the one that less “dating” and “funeral” vibe and told them why I chose it. The next morning, his wife told me she wanted to use photo of a couple making a heart with their hands. My boss and I laughed, but we decided to go with what customer wants because, well, customer is king!
A week after, the booth was done and delivered to them. The wife suddenly called my boss at the end of today to tell him that she didn’t like the font used for the main slogan.
Client: I didn’t expect that font.
Me: But we had not heard from you saying that you didn’t like it. Didn’t you see the proof sent by my designer before you approved it?
Client: Yes I did, but I didn’t see the font.
Me: What about the printed proof? I showed it to you and your husband. It clearly show how the font looks like.
Client: Well, I asked 3 people in my office and none of them liked the font.
Me: But you approved it. Had we heard that you don’t like the font, we would have changed to the font you want.
Client: (10 seconds silence) …I still don’t like it.
A client asked me to replicate (plagiarize) a website. I worked hard to create a site that had the key features of his example but which wouldn't violate copyright and sent him an email letting him know it was finished. He left me a voicemail in response.
Client: Thank you for your work, but it's not finished. I really need it to look like [other site]. Please make it look more like that site in a professional manner you would be comfortable with.
Um, I did.
Over the years I’ve done some work for my alma mater, primarily for student organizations, It’s typically easy stuff, a simple flyer here, a postcard there, and I don’t charge much (and it’s also great for my relatively thin portfolio).
As expected, the cheapest clients can sometimes be the worst but a lot of students are generally understanding. Recently however, I was working with a faculty member who sent me three emails in the space of an hour:
Client: Did I submit the flyers for print yet? It should be done by now.
Client: Here’s a typo in a name I submitted that I forgot to mention several emails ago.
Client: Please ad this sponsor logo.
Client: You followed the brief exactly and gave me what I asked for. I’m really disappointed, and it’s not your fault. In fact, if I’m being perfectly honest, I have no idea what the f*** I was expecting.
Finally, a client who recognizes that it's not my fault. So why am I crying?
A colleague of mine had a lateral title change and with that transition acquired a sense of arrogance that borders on harassment.
At first, it was harassing me to drop projects to focus on hers with no lead time, strategy, and often missing key information like specs, assets, or messaging. I asked for a brief to make it simpler on us both, but was met with defensive indifference.
To avoid a brief and my pushback for more information, she started doing her own designs often using my templates and not the guidelines. I'd ask her about that too but was dismissed so I decided to "opt" out of trying to prioritize creative for her side of the team because she preferred to work independently and was demeaning towards me whenever I tried to help or guide her.
I suggested she own sourcing images for her own email (which she does 95% of the time anyway without me because she doesn't want to listen to me) and she made a big thing of it. She said it should only take me an hour and she shouldn't spend that time doing it because her time is very valuable (inferring mine was not).
Her supervisor said that they hired me to assist with this initiative (which I agree with and do since I designed the layout and image templates for the email) but because of that said I should always be available to help (which I am but seriously it's the most backwards approach to production I've ever witnessed in 10 years of working). Overall the exchange was very unprofessional on there side and was met with a lot of finger pointing and taking zero accountability for the communication methods or approach.
Essentially, a coworker got a non-promotion and BECAME a client from hell out of nowhere. Mind-boggling.
I have a client who won't use email (my preferred platform for communication), insisting on using Facebook messenger.
The most infuriating thing is he will never just write a text message to me in Facebook, it is always a voice message. They're always a full minute long, and sometimes he sends several at once.
He sent me a bunch on Sunday. It's bad enough reading emails on Sunday - 10+ Facebook voice messages are not okay. I will ignore this message to teach him that I have other clients, not just him.