I illustrated a series of books for a self-published author. He was an extremely detail-oriented, high-maintenance, demanding client. I was relieved when the project was finished. Sometime later:
Client: I was thinking of writing more books and I’d like you to illustrate them.
Sorry, but I’m afraid I’m too busy to take on this project.
Client: Are you sure? Not even one book?
Me: I’m sorry, I really am too busy. Best of luck with your project!
The client phones me. I let it go to voicemail. He calls again. I don’t call back. He emails me:
Client: Are you sure you can’t do this book?
Me: I’ve given you a straightforward answer. Please don’t contact me anymore, I’m not going to respond to this inquiry again. Frankly, your insistence is getting rude.
Client: If somebody appreciated my talent enough to keep trying to get my help, I would be flattered. I do not understand how someone who is sensitive enough to capture all the emotional nuances of my writing can be so cold. After all the work we have done together, you can turn around and call me “rude?” I think you are lacking in empathy… certainly in warmth. I am profoundly disappointed.