I know the text is black, but I want it white. It’ll match with the paper.A client designing a white poster.I know the text is black, but I want…
Me: Any theme? Any preferences?
Client: I’m fine with anything. I’ll leave it to you. YOU’RE the designer. Unleash your creativity!
That was their tune before I submitted my design.
Client: I don’t like this at all. Try to make it more futuristic, with a predominantly white palette, sharp 2D images, [etc]…
Lesson learned: when clients want you to “unleash your creativity,” it’s so that they can unleash their criticality.
Client: We have this team-building event in March and we’d like some photos of it for our monthly newsletter.
Me: Ok, let me check if I’m available. What date is the event scheduled?
Client: It will be on site on March 10th, during the evening.
Me: I’m available on the 10th. So I can shoot on the 10th and send you the photos within fifteen days, that’s before march 25th.
Client: No, no, no. That’s too late! We need these photos for our newsletter mid-February.
Me: You mean mid-March ? That’s a rush job and I’ll have to charge more.
Client: No. We need these photos to announce the event in our February newsletter.
Me: You need photos of the event BEFORE it takes place?
Client: Right! Try to make the photos appealing enough that our employees attend.
Me: So, are you going to lend me the time machine, or do I have to supply my own?
Client: We’re going to need the same signage you made for our new store too. How much will that cost?
Me: Let me find a printing shop in that area and I’ll get you a quote.
Client: You can’t just tell me?
Me: Different print shops charge different rates, you don’t want to have them printed here and shipped, that’d be pretty expensive. I’ll let you know.
Client: Cool, I need that in twenty minutes.
Me: It’s going to take longer than twenty minutes.
Client: So an hour?
Me: Print shops will be closed by now, I can have them by the end of the day tomorrow.
Client: Why does it take so long?!
Me:Let me put it to you this way. You know how you complained about that “crazy woman” that called earlier demanding that her 10,000 unit order of handmade products that she placed this morning needed to be shipped out tomorrow or she would take her business elsewhere?
Client: What about it?
Me: She’s at your mercy. I’m at the mercy of another company, and right now, you’re being her for me.
He left without saying a word and waited patiently. Quotes were received and approved. I never heard another peep of complaint.
Jonathan Raymond has 20+ years helping businesses develop across a variety of businesses. The founder of refound, Jonathon has a new book coming out called Good Authority. It’s all about creating a workplace that works for everyone. We discuss some of his ideas, and we ponder what makes a good client, a good employer – and yes, a good authority.
Questions? Episode ideas?
Self-employed? Want to make more money?
We have a new book out called Hell to Pay.
It’s everything a freelancer needs to know about money, like how to bill clients, negotiate rates, and make most the most money for the least amount of time.
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I’m looking for artsy. Plenty of zing, but no pizzazz.Client describing what they want for their website.I’m looking for artsy. Plenty of zing, but no…
How Many megapixels of zoom does your camera have?How Many megapixels of zoom does your camera have?
This week’s Mighty Deal is a designer’s dream: 32 unique fonts and over 50 illustrations for the ridiculously low price of $12.
From display to script fonts, you’ll have plenty of themes to work with, no matter what your latest project.
As vectors, you can enlarge any of these illustrations without worrying about losing any detail. Plus, for personal or professional projects, no attribution is necessary.
Normally, this mega bundle sells for $108, but for a limited time only you can get all 32 fonts and 50+ illustrations for just $12! That’s a ludicrous saving of 89% off the regular price.
A prospective client I didn’t know wrote me an email.
Client: Hi, are you available on Tuesday? Let me
Me: Hello, thanks for reaching out. What can I help you with? And may I ask how you found me?
Client: We need a writer. Tuesday, for three days. Anything goes. Good? Let me know.
Me: I’m available, but I’ll need some details about the project and what you’re asking for before saying one way or the other. If you’d like to chat on the phone for a minute, please feel free to give me a call.
He calls me forty minutes later.
Me: What can I help you with?
Client: We need a writer on Tuesday. Are you available? It will be some campaign concepting.
Me: I’m available, but I’m not going to commit to a project without some background info and knowing more about what you have in mind and what my responsibilities will be. What are the details of the project?
Client: You sound hesitant.
Me: Well yeah, I don’t know what you want me to do. I don’t sign on to jobs without some details.
Client: Look I’m not used to people asking, you know, like… usually people… We have a good reputation and people usually say “yeah sure, I’m available, let’s do it.” So I don’t think you’re a good fit. I guess I’ll reach out in the future if… like… anything else comes up.
Me: Ok. Good luck to you.
A client who’d already proved to be difficult contacted me months after receiving the final deliverable.
Client: Your project was all wrong. You need to redo it.
Me: Okay. Let’s set up a call to go through and decide what you want changed.
Client: I don’t have time for that. Let’s just schedule when you can come and present the revised project to the team and that will be your deadline.
Me: It will be worth an hour of your time on the phone to give me feedback before commissioning an entirely revised project and paying for me to travel and present it. ESPECIALLY if you’re unhappy with the job I’ve already done.
She reluctantly agrees, and we schedule a phone meeting. Which she cancels. So we reschedule, and she cancels.
Client: Can you reschedule for next Tuesday?
Client: (apparently annoyed at me) I can’t meet on Tuesday, I have a trade show to attend.
So, apparently I’m responsible for not only re-delivering a product that was already signed off on, I have to know when she double books herself to meet me. Awesome.