I was asked to create a one-page newsletter for a client. I used InDesign. I sent them the PDF of the newsletter, they requested a few small changes, then it was approved.
Me: Great! I’ll send you the press-ready PDF.
Client: Oh, I was going to just use this as a template for future newsletters and print them myself.
Me: Do you have InDesign?
Client: No; what is that? I thought you were going to give me a Word document. EVERYBODY uses Word to make newsletters.