I was talking with a new Client about hosting options for a new website I was going to create for her. I recommended my favorite hosting company to her.
Client: Great, so we’ll use hosting company YYYY instead of company XXXX.
Me: Yes, that’s what I recommend.
I start working on mockups of the new site. I check on the Client’s old website two weeks later. Her old website is no longer online.
I e-mail the Client.
Me: Did you take down your old website?
Client: No, I transferred the old domain to the new hosting site you recommended. You mean the website wouldn’t be transferred with it?
I’m starting to feel alarmed.
Me: No, that’s a separate process. Do you have a backup of your old website?
I’m starting to panic. Now she has no website online.
I call the old hosting company. They were able to restore some of her old website so that I could download the files, but not without a very tense and stressful hour on the phone.
These days I don’t make any assumptions, and I carefully inform my clients about the differences between hosting, domains, and website file transfer options.