Nearing the end of a large project, the client comes back to us with…
Client: There are still 25 bugs that need to be fixed! I have a sheet of them.
Me: Okay, our developers need to know what they are. I’ll need you to either send them to me or post them up on the bug tracking system.
Client: I’ll need a few days to compile them.
Me: I thought you said you had the sheet of 25 items already at hand?
The client sends over our 100+ page Use Case documents (which we’ve reviewed a hundred times before and which we already had at hand).
Client: Review these, I’m sure 25 items are there.